FAQ
=== Frequently Asked Questions ===
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and Maestro.
Q: Can I change or cancel my order?
A: You have a 2-hour window after placing your order to request changes or cancellations. After that, your order is processed and cannot be altered.
Q: Where do you ship?
A: We currently only ship within the United States.
Q: How long will it take for my order to process?
A: Order processing typically takes 1-3 business days.
Q: When can I expect my order to arrive?
A: Delivery usually takes 5-8 business days after processing.
Q: Is there a shipping cost?
A: No, shipping is free on all orders.
Q: Will I receive tracking information?
A: Yes, you'll get an email with tracking information once your order ships.
Q: What is your return policy?
A: You have 30 business days from the delivery date to return an item.
Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs.
Q: How long does it take to get a refund?
A: Once we receive your return, refunds are processed within 5-7 business days.
Q: Do you offer exchanges?
A: Yes, we accept exchanges for different sizes or colors of the same item.
Q: How can I contact customer support?
A: Email us at info@ashleythelabel.com.
Q: What are your customer service hours?
A: We're available from 9:00 AM to 5:00 PM (EST) Monday-Friday.
Company Name
Mablo Group LLC
Business address:
1209 MOUNTAIN ROAD Pl NE Suite 11192, ALBUQUERQUE, NM, 87110, United States
E-Mail: info@ashleythelabel.com
Phone Number: +1 505-509-0600
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM EST
Average response time: within 24 hours