Refund policy

=== Refund Policy ===

Need to send something back? You have 30 days from the delivery date to initiate a return.

To be eligible for a refund, items must be unused and in the same condition you received them, including all original packaging and tags.

To start a return, email us at info@ashleythelabel.com.

Return shipping costs are your responsibility.

Once we receive your returned item, expect your refund to be processed within 5-7 business days. The refund will be issued to your original payment method.

We accept exchanges for different sizes or colors of the same item. Follow the return process and specify the desired size/color in your email.

Need to cancel an order? You have 2 hours after placing it to request a cancellation.

All returns must be sent to our partner fulfillment warehouse located in China at the following address:

Company Name: 

SHEN ZHEN KUAIKUA TECHNOLOGY Co., Ltd
Street Address: B104, Kaicheng High-tech Park, No. 11, Jiali Road, Dalang Subdistrict, Longhua District
Postal Code: 518109
City: Shenzhen City
Province: Guangdong Province
Country: China
Contact Phone Number: +8618814384655.

Please contact us before sending any return so we can confirm the correct return address and guide you through the process.

Company Name
Mablo Group LLC

Business address:
1209 MOUNTAIN ROAD Pl NE Suite 11192, ALBUQUERQUE, New Mexico, 87110, United States

E-Mail: info@ashleythelabel.com
Phone Number: +1 505-509-0600

Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM EST
Average response time: within 24 hours